Privacy Policy – Houseboat New Lucky Star
Effective Date: April 4, 2026
Houseboat New Lucky Star (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book our services on Dal Lake, Srinagar.
1. Information We Collect
When you interact with us, we may collect the following information:
- Personal Information: Name, email address, phone number, address, and payment details when you make a booking.
- Booking Information: Dates of stay, room preferences, and special requests.
- Usage Information: IP address, browser type, pages visited, and other analytics data collected via cookies on our website.
- Communication Information: Messages, inquiries, and feedback submitted via email, phone, or website forms.
2. How We Use Your Information
We use your information to:
- Process and confirm your bookings.
- Provide a personalized guest experience.
- Communicate important updates, offers, and promotions.
- Improve our services, website, and customer support.
- Comply with legal obligations and prevent fraud or unauthorized activities.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- With service providers (e.g., payment processors, cleaning staff, travel agencies) to facilitate your stay.
- If required by law, legal process, or government authorities.
- To protect the rights, property, or safety of Houseboat New Lucky Star, its guests, or others.
4. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly.
5. Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure.
6. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Accessing the information we hold about you.
- Correcting or updating your personal information.
- Requesting deletion of your personal information.
- Opting out of marketing communications.
To exercise your rights, please contact us using the details below.
7. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically for updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
