Terms and Conditions – Houseboat New Lucky Star
Effective Date: April 4, 2026
Welcome to Houseboat New Lucky Star (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your booking, stay, and use of our website and services on Dal Lake, Srinagar. By making a reservation or staying with us, you agree to be bound by these Terms.
1. Booking and Payment
- Reservations: Bookings can be made via our website, phone, email, or authorized travel partners.
- Deposit: A deposit of up to 50% of the total amount may be required at the time of booking. Full payment is due before check-in unless otherwise agreed.
- Accepted Payments: Cash, credit/debit cards, UPI, and bank transfers (subject to applicable fees).
- Prices: All rates are in Indian Rupees (INR) and inclusive of applicable taxes (GST) unless stated otherwise. Rates may change without notice, but confirmed bookings are honored at the agreed price.
2. Cancellation and Refund Policy
- Cancellation by Guest:
- More than 15 days before check-in: Full refund (minus any payment gateway charges).
- 7–15 days before check-in: 50% refund of the total amount.
- Less than 7 days before check-in or no-show: No refund.
- Cancellation by Us: If we must cancel due to unforeseen circumstances (e.g., weather, government orders, maintenance), we will offer a full refund or alternative dates.
- Early departure: No refund for unused nights.
3. Check-in and Check-out
- Check-in: 12:00 PM (noon). Early check-in subject to availability and may incur an extra charge.
- Check-out: 10:00 AM. Late check-out may be available for a fee.
- Identification: Valid government-issued ID (Aadhaar, Passport, Voter ID, Driving License) is required for all adult guests as per local laws.
4. Guest Conduct and Responsibilities
- Guests must behave respectfully toward staff, other guests, and the local community. Loud noise, illegal activities, or disturbances are strictly prohibited.
- Smoking is allowed only in designated outdoor areas. Smoking inside the houseboat is prohibited and may result in a cleaning fee of ₹2,000.
- Damage to property, furniture, or equipment will be charged at replacement/repair cost.
- The houseboat is located on Dal Lake – swimming or jumping into the lake is at your own risk and is not recommended.
5. Liability and Safety
- Houseboat New Lucky Star is not liable for any loss, theft, injury, or accident during your stay, except where caused by our gross negligence.
- Guests are responsible for their personal belongings. We recommend using the in-room locker (if provided) or carrying valuables with you.
- Life jackets are available upon request. Children must be supervised by adults at all times near water.
- In case of medical emergency, we will assist in contacting local services, but we are not responsible for medical costs or delays.
6. Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, strikes, government restrictions, riots, war, terrorism, or severe weather affecting navigation on Dal Lake. In such events, we will offer rescheduling or a partial/full refund at our discretion.
7. Website Use and Intellectual Property
- All content on our website (text, images, logos) is owned by Houseboat New Lucky Star and may not be reproduced without permission.
- You may not use our website for any unlawful purpose or to distribute malware.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising from your stay or booking shall be subject to the exclusive jurisdiction of the courts in Srinagar, Jammu & Kashmir.
9. Modifications to Terms
We reserve the right to update these Terms at any time. The version on our website is the current one. Your continued booking or stay after changes constitutes acceptance.
10. Contact Us
For questions, cancellations, or special requests, please reach out:
